Our work delivers where you need it
We work with healthcare organizations to help you take what you already have in place and connect it all to create a highly reliable organization, using your language, your processes, and your culture.
This delivers all the things that come with high reliability and sustainable processes—financial stability and growth, workforce resilience and engagement, high-speed innovation, and, of course, the safest care in the world.
Choose what you need.
Our education and advising services are tailored to your needs—whether it's enhancing individual components of a complex system or managing it all. We provide education and advising in a modular format, so you can choose what you need, when you need it, based on your organization’s budget.
Courses on Demand
Courses on Demand
Our modular, on-demand programs allow you to choose what best suits your organization’s needs. We provide prerecorded content for individual skill development, virtual or in-person team training, and trusted advisor and coaching services. You decide the path your organization takes as it integrates patient safety, quality improvement, systems engineering, operational excellence, and management practice into a single, cohesive, adaptive model.
Learn about our results
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An academic level-1 trauma center moved half a mile to a new location and revamped over 75 clinical processes with our help. 2,600 trauma patients were seen in the first year at the new site with zero serious safety events. Check out the case study!
A health system converted 27 different electronic health records to a single integrated system-wide EHR without a single IT-related safety event during go-live.
We redesigned a large system’s safety event reporting platform, boosting report volume from 8,000 a year to 55,000 a year.
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After years of hearing “No, you can’t change that,” a cynical surgeon was struggling as a leader. As his organization learned the Improvement & Innovation System, his unit achieved significant improvements in efficiency, safety, and morale. His colleagues noted a big change in his demeanor—he had fallen in love with his work again.
A critical care team redesigned its pressure ulcer prevention program with our guidance. Their hospital-acquired skin injury rates got so low CMS came to learn how they did it. Two seasoned nursing assistants were so inspired by the impact they had on their patients, they both decided to become RNs.
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Patient flow improvements decreased the number of hours at high census by 40%, dropped the average discharge time by 4 hours, and added 21 beds of inpatient capacity in one system.
A major cancer center's pathology lab eliminated 10,000 hours per year of rework and freed up 5 FTEs of staff time for new value-added activities.
We inspired $54.7 million in pharmacy supply chain savings in one year.
